help at your service

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via 'contact us' link or email (below).

How can we help?



What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides underneath the available product links.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. It is recommended to order multiple amounts to make the shipping cost more affordable.

Is it possible to return the product if dissatisfied?

Not happy as a kitten? No worries! Contact us right away at and we'll take care of you.

Other Inquiries

Do Clawz help "quiet" or dampen the noise of my shoes?

Yes they do! Many customers have used them only for that reason. Please note that they will only stay stuck to surfaces twice the size of the pad. Not ideal for the stiletto heel.

Can the pads be removed from the shoes?

They are not permanent and can be removed. However, there are certain surfaces they stick on more aggressively than others so you should use an adhesive remover once you peel off our pad.

How long do the pads last?

Although we'd love for them to last forever and ever, they may not. It all depends on how often you wear the shoes, how high the heel is on the shoe and how abrasive the surfaces are that you're walking on.

Get in touch

Have more questions about your order, or a general inquiry?